Sensible Life’s staff writer and assistant Editor has a complaint with Microsoft posted on a well known consumer complaint site that we investigated last year for effectiveness. Our investigation led us to some unsettling discoveries about the site, and it appears they have cleaned up their act quite a bit, so we’re trying it again with a valid complaint to Microsoft to see how they do. In the meantime, if anyone has had this issue with Xbox, Sensible Life would like to know. Please e-mail editor@sensiblelife.com. Here’s the issue:
Xbox 360 Eats My Games
by Sandy C. written to Microsoft Corporation
Posted Mon September 10, 2007 12:00 pm
My husband purchased an X-Box 360 in May, just before we got married, and really enjoyed it at first. We bought Tiger Woods 07 brand new, and played it for about a month before we started having problems. The game never left the X-Box in the time that we had it, yet the game started not wanting to save, and then giving us an unreadable disk error. We took it out to inspect it, and it was scratched up pretty bad. We were upset, as we’d paid $40.00 for the game, but decided maybe it was a fluke.
We then bought NCAA 08 when it came out, as my husband is a huge football fan, and it was the same story. We had it for a month, it started acting up, and when we took the disk out of the XBox for the first time, it was all scratched up. At this point, we’re out $100.00 in XBox 360 games.
We called the XBox support line, and spoke to a guy who admitted it was a problem, and that they would repair the XBox 360 with a 3-4 week turnaround. However, he stated that because the games were 3rd party games, and not Microsoft games, they would not replace them. He also told me to contact the 3rd party makers, and see if they would replace it. When I asked why they should have to, as it is a problem with their product, he shrugged it off, and said it was just too bad. (We have a reference number for this call)Of course, when the 3rd party game makers were called, they said it was an XBox issue, and that they would not replace them.
Long Story Short, we are sending the Xbox 360 out for repairs, but we really don’t trust it to play the games correctly, as it’s already ruined two pretty expensive games. They only reason we’re keeping the thing is for the HD DVD player my father-in-law purchased to go with it. We’d simply like for Xbox to send us a refund in the amount of $100.00 for the ruined games so that we can buy them for our PlayStation, and actually play them for more than a month.
